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Association Independent Management

Association Independent Management (AIM) is a Pennsylvania-based association management company (AMC) that offers specialized, cost-effective, approaches to servicing the unique needs of associations, professional societies or nonprofit organizations.

GROW YOUR ASSOCIATION

At AIM, we have the resources and tools to enable your association to advance forward. From governance and strategic planning to customer service and sound financial management, AIM is here to create a service plan that preserves your autonomy and grows your organization. In partnership with your board of directors and volunteers, we will work proactively to lead the initiative on projects and events that are integral to association operations, while maintaining focus on the organization’s mission, strategic goals and resources.

MAINTAIN YOUR INDEPENDENCE

AIM is in the business of creating long-term relationships based on trust, quality and reliability, not grandstanding our worth. We understand it can be difficult for some associations to partner with an outside management company, which is why protecting your brand and independence is foremost when customizing a plan to meet your organization’s unique needs.

MAXIMIZE YOUR EFFICIENCIES AND RESOURCES

Today’s associations and nonprofits are juggling increased workloads against diminishing resources. AIM can provide your organization with a talented team of professionals with extensive years of experience in nonprofit and association management. Our team members deliver outstanding customer service and can provide recommendations on how to best maximize your resources while curtailing expenses. It is all about the individual organizations we serve.
AIM, a limited liability corporation, is owned and backed by the Pennsylvania Association of Realtors®, which has been providing association management to its members for over 100 years and delivering the quality of service you would expect from such longevity. Created in 2012, AIM operates utilizing the industry’s best practices and tailors our services to suit your needs. We strive to provide exceptional customer service to each of our clients and work in partnership to make sure that we consistently exceed their expectations.

AIM offers five specialized, yet affordable, approaches to servicing the distinctive needs of your association, professional society or nonprofit organization. Each is supported by a team of experienced professionals who hold degrees in their fields and have decades of experience in association management.

Leadership, Governance and Membership Support
Establishing a good first impression with clientele and then continuing to strengthen those relationships is crucial to the success of any organization. AIM professionals are committed to working with our clients to grow their organizations in accordance with their policies and strategic plans. In addition to providing day-to-day management, strategic plan implementation, membership support and financial administration, AIM also provides governance oversight and recommendations for building a strong organizational structure. We strive to provide exceptional customer service to each of our clients and work in partnership to make sure that we consistently exceed their expectations.
Meetings and Event Management
Anyone who has ever coordinated group gatherings knows that it’s more than just a meeting. Truly exceptional events are a seamless coming together of function, space, time, travel, schedules, food, technology, finances and communication. And add to that, an enjoyable and worthwhile experience for both attendees and the host organization.

AIM’s meeting planning connections extend nationally, connecting clients with cost-effective, high-quality venues designed to ensure the success of your meeting, convention, trade show or special event whether in-person or virtual. Our team also works to build successful relationships with your vendors and sponsors.

Financial Management
Trust is the core of AIM’s approach to financial management. We know our clients value their financial resources and we are committed to protecting and properly allocating those assets to the maximum advantage of each client. It is our job to ensure your organization experiences continued financial health through sound accounting practices, and we take that responsibility seriously.

AIM’s team of financial experts is led by a chief financial officer supported by a team of experienced financial administrators with longstanding service records, and together has skillfully managed assets totaling more than $10 million and budgets in excess of $6 million.

AIM has a proven track record of significantly increasing client revenue and assets utilizing industry best practices, curtailing unnecessary client expenses, implementing cost-effective procedures, increasing membership dues and other sources of income.

Strategic Planning
Can your organization be more focused? Is your future well defined? It is sometimes a big challenge for smaller organizations to dedicate time and staff to long-term, even short-term, strategic planning when the demands of daily business take precedence, and that’s understandable.

AIM can help set the direction of your organization based on your vision, values and current and forecasted resources. We will help your leaders define how to successfully integrate those strategies into the overall culture of your organization in attainable steps. And if you need us, AIM will be there to design and execute each objective.

Communications and Public Relations
Add value, strength and visibility to your organization by partnering with AIM on your communications strategies. Effectively communicating your message to your members, potential members, partners, sponsors and others is absolutely necessary for any organization but it can be very time consuming. AIM staff has extensive experience in marketing events using various communication methods, all while respecting and adhering to an individual organization’s branding and style. We provide guidance on website design and functionality, while maintaining your website as a resource to members and visitors. We use the latest technology to provide the most efficient delivery of your messages to multiple audiences through your social media channels.

Resident experts in all things association and non-profit.

AIM is deliberate in all of its endeavors but never more than when it comes to hiring the right people. We intentionally seek team members who will earn trust, deliver outstanding quality, and build long-term relationships with our valued clients.

Jennifer Shockley, CAE

Jennifer Shockley, CAE

Executive Director

Biography
As director of AIM, Jennifer provides association management services and strategic guidance to clients ranging from local organizations to global firms. Jennifer also has experience in political action committee management, legislative advocacy and grassroots development, grant writing, strategic planning, market and constituent surveys, and developing issue and candidate campaigns.

Jennifer holds a bachelor’s degree from Elizabethtown College and has earned the Certified Association Executive (CAE) credential. She enjoys tennis and movies, and always appreciates a good pop culture reference.

Katina Madianos-Fiore, MPA

Katina Madianos-Fiore, MPA

Association Services Manager

Biography
Katina Madianos-Fiore’s background is primarily in nonprofit and association management with some time spent in public service. She comes to us most recently from the Safer Buildings Coalition (SBC), a national nonprofit public safety trade association, where she worked with stakeholders across the country on membership, seminars and events, governance and administration issues.

Prior to her tenure at the SBC, Katina worked at the National Tactical Officers Association (NTOA), a training and advocacy organization for law enforcement where she handled membership, member services and a product testing program.

She has worked in and around Philadelphia for such diverse nonprofits as the American Red Cross, Legacy Youth Tennis and Education and a nonprofit professional sports event. Her focus has been on overseeing membership and member services, planning and executing special events, creating communications pieces, garnering corporate sponsorships, liaising with volunteers and committees, organizing community relations projects and everything in between.

Her previous association management experience was with the SBC, NTOA and the Montgomery Bar Association in Norristown, PA.

During and after graduate school, Katina worked in the Mayor’s Office in Manhattan, responding to and solving constituent complaints and emergency situations across New York City.

Katina has a bachelor’s in political science from Drexel University and an MPA from the Robert F. Wagner Graduate School of Public Service at New York University. Katina lives just outside Philadelphia and has two daughters, one dog and two guinea pigs.

Harry Young

Harry Young

Association Services Manager

Biography
In his role as an association services manager with AIM, Harry Young provides leadership, guidance, and management services to clients. Prior to joining the AIM team, he worked in both the for-profit and not-for-profit sectors, most recently serving as a chamber of commerce executive with Keystone Business Alliance. He brings years of experience in all facets of association management and operations, from strategic planning to communications and leadership development.

Harry holds a bachelor’s degree in politics from Messiah College, and resides in Harrisburg. In his free time, you can find him testing new skills in the kitchen, or outside exploring all that our commonwealth has to offer.

Leah Krnjaic, CAE

Leah Krnjaic, CAE

Chief Operating Officer

Biography
Leah Krnjaic is the director of leader and member services for PAR and the chief operating officer for PAR’s association management company, AIM. Leah oversees the member services at PAR, coordinates volunteer involvement, leadership training programs, PAR business meetings and the state Realtor® association involvement with the national association where she has served as a volunteer on various workgroups and committees.

Leah has more than 20 years of experience in all aspects of association management, which includes 10 years with a Pennsylvania statewide local government association focusing on board relations, project management and training and six years with a regional chamber of commerce as a government affairs director.

Leah is a graduate of Indiana University of Pennsylvania with a bachelor of science degree in business administration. She has earned the Certified Association Executive designation from the American Society of Association Executives, the Realtors® Certified Executive and the Commitment to Excellence endorsement from the National Association of Realtors® and she is a graduate of the U.S. Chamber of Commerce Institutes for Organization Management.

Jim Antonio, CPA, CMA

Jim Antonio, CPA, CMA

Chief Financial Officer

Biography
Jim Antonio is the CFO of the Pennsylvania Association of Realtors® and is responsible for the accounting, finance and tax matters of the association and its for‐profit and tax‐exempt subsidiaries. In addition, he oversees the financial administration for several AIM clients.

Jim has worked in finance for 42 years, in both corporate and nonprofit entities, and has a wealth of experience in tax, investment and insurance. Jim has a bachelor’s degree in accounting and master’s degree in business and has earned the Certified Public Accountant and Certified Management Accountant credentials.

Diane Langner, CMM, CMP

Diane Langner, CMM, CMP

Meeting Manager

Biography
Diane Langner is the meeting manager for PAR. In her role, Diane is responsible for the coordination and execution of the association’s meetings and events. She leads a team of alchemists who practice turning the ordinary meeting and event into the extraordinary. She also ensures members and guests have a full belly and a place to sleep while attending PAR meetings.

Diane has earned the Certificate in Meeting Management (CMM) and the Certified Meeting Professional (CMP) designations. She is a graduate of Concord University. Corporate Social Responsibility (CSR) projects are her passion.

Leigh Hart

Leigh Hart

Finance Assistant

Biography
Leigh is the finance assistant for PAR. In her role, Leigh is responsible for accounts receivable and accounts payable, invoicing, deposits, credit card payments, reconciliations and expense reimbursements in addition to various other duties.

Leigh spent nine years in the solution center for PAR and was promoted to finance assistant in May of 2018.

Alexandra Janney

Alexandra Janney

Program Associate

Biography
Alexandra Janney is a program associate for AIM. She is responsible for membership billing, social media and creating marketing pieces, such as flyers, save-the-dates and invitations. Alex assists with event preparation and execution, answering phones, directing calls and being the admin go-to person.

She is a graduate of the Harrisburg Academy, and has been with AIM since July 2018. Prior to her employment here, she spent five years working at banks, excelling at customer service and multitasking.

CONTACT US

Association Independent Management (AIM)
500 North 12th Street, Suite 110, Lemoyne, PA 17043
717.614.4271